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Integrating with Cerner to Lower the Barrier to Care | Uber Health
An integration that lowers the barrier to care
Streamline non-emergency medical transportation (NEMT) using Uber Health, directly from Cerner’s electronic health record (EHR).
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Creating connections for better healthcare
The Uber Health and Cerner electronic health record (EHR) integration enables data to flow seamlessly between both systems in a safe and HIPAA-secure manner.
Simplify healthcare access
Unlocks access to on-demand, reliable rides with a global average pickup time of 5 minutes.
Boost patient throughput
Improve appointment adherence and throughput by getting them where they need to be, faster. No more switching tabs or tools.
Save time and money
Auto-populate ride data—name, number, address, and cost—in patient profiles so you can invest in what matters most: patients.
Uber Health and Cerner Announce Plan to Help Consumers Gain Easier Access to Medical Appointments
New integration will allow clinicians to order ride requests for patients
October 28, 2019 11:00 ET | Source: Uber for Business
LAS VEGAS, Oct. 28, 2019 (GLOBE NEWSWIRE) — Today, Uber Health and Cerner Corporation (Nasdaq: CERN), a global health platform and innovation company, announced the two companies will work together to help reduce transportation barriers that can lead to delayed care, poor management of chronic conditions and declining health outcomes for patients. With this agreement, providers can license Uber Health’s non-emergency transportation solutions, which can be added into the Cerner electronic health record (EHR) and directly into the hands of providers to help them more effectively manage challenges their patients face.
“Joining forces with Cerner marks a new chapter for Uber Health and our mission to provide accessible, efficient transportation for patients and caregivers,” said Dan Trigub, Head of Uber Health. “Reliable transportation to and from appointments can help reduce operating costs, patient no-show rates and help improve patient outcomes. Our goal is to simplify the way healthcare providers can access transportation options — and our work together will accomplish just that.”
An estimated 3.6 million patients reportedly cannot access healthcare due to lack of transportation, which can lead to more emergency room visits and hidden costs for patients, caregivers, providers and insurers. Incorporating social needs directly into existing advanced health care technology can help solve for missed appointments and delayed treatment. With this agreement, providers will be able to license from Uber Health the tools to book transportation directly from the Cerner EHR. A patient’s information – name, phone number and pick-up address – will auto-populate from Cerner technology directly into a ride request with Uber.
“Our work with Uber Health will give health systems more resources to address some of their patient’s challenges in accessing the healthcare they need,” said John Gresham, Senior Vice President of Health Networks, Cerner. “Building on more than 40 years of healthcare expertise, Cerner is taking on some of the industry’s biggest challenges to help improve access to healthcare, create better health outcomes and lower costs for patients and health systems.”
Uber Health launched in March 2018 to broaden Uber for Business’s suite of enterprise solutions and support its vision to meet the transportation needs of businesses across industries. By leveraging Cerner’s platforms and solutions – containing the health information of approximately 200 million people and accessed daily by millions of clinicians – healthcare providers can reinvest resources into care.
“Uber Health has helped BayCare to improve continuity of care for our patients,” said Craig Anderson, Director of Innovation at BayCare, a Cerner client. “Patients who have received transportation via Uber have expressed how helpful it has been due to the timeliness of the driver’s arrival. Specifically, when looking at hospital throughput, Uber Health has been a tremendous asset to BayCare. Our ‘discharge order to door’ time has improved by 65 minutes due to our ability to provide an Uber ride for patients that are in need.”
Uber Health’s app will soon be available for integrated use with Cerner’s EHR for U.S. providers, where Uber services are available. For more information, please visit our site.
Cerner’s health technologies connect people and information systems at more than 27,500 contracted provider facilities worldwide dedicated to creating smarter and better care for individuals and communities. Recognized globally for innovation, Cerner assists clinicians in making care decisions and assists organizations in managing the health of their populations. The company also offers an integrated clinical and financial system to help manage day-to-day revenue functions, as well as a wide range of services to support clinical, financial and operational needs, focused on people. For more information, visit Cerner.com, The Cerner Blog or connect on Facebook, Instagram, LinkedIn, Twitter or The Cerner Podcast.
Cerner Media Contacts:
Austin Cozzolino, Public Relations, (816) 786-2154, Austin.Cozzolino@cerner.com
About Uber Health
Uber Health is a HIPAA-secure solution that allows healthcare providers, non-emergency medical transportation brokers, and others within the continuum of care to arrange rides for those who need it most. Uber Health helps reduce barriers to care and supports improved health outcomes by delivering more efficient, flexible, and transparent mobility solutions. Over 1,000 healthcare organizations like ALC Solutions, Cerner, Boston Medical Center, and MedStar trust Uber Health to provide reliable transportation to those they care for. For more, visit uberhealth.com.
Uber Health Media Contact:
Uber And Cerner In Deal To Ease Medical Transportation
Uber announces integration with Cerner EHR system for U.S. providers
Uber Health is integrating with Cerner’s EHRs so providers can set up rides for their patients
Uber app to integrate directly into Cerner’s EHR so providers can schedule transportation for patients
Uber and Cerner jointly announced on Monday that Uber’s app will now directly integrate into Cerner’s electronic health record so that care teams will be able to schedule patients for pick-up and drop-off for their non-emergency medical appointments.
Cerner partners with Uber Health: 5 things to know
1. Under the partnership, providers will be able to schedule Uber transportation for patients directly from the Cerner EHR to help patients get to their appointments.
2. The patient’s information, including name, phone number and pick-up address, will automatically transfer into the Uber ride request directly from Cerner’s platform.
3. With the collaboration, Cerner and Uber Health aim to reduce transportation barriers than can cause delayed care, poor management of chronic conditions and declining health outcomes for patients.
“Our work with Uber Health will give health systems more resources to address some of their patient’s challenges in accessing the healthcare they need,” said John Gresham, senior vice president of health networks at Cerner, according to a news release emailed to Becker’s Hospital Review.
4. Uber launched Uber Health in 2018 and features a HIPAA-compliant platform that allows healthcare providers, payers and others to schedule, manage and pay for rides for patients, according to the release.
5. Uber and Cerner’s integration will soon be offered to U.S. providers where Uber services are available.
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CareMore and Lyft
In January 2016, Lyft announced their partnership with National Medtrans Network through which they would pilot Lyft Concierge, a web-based product allowing organizations to request Lyft rides for Medicaid enrollees in New York and Medicare Advantage beneficiaries in California. The California pilot program involved CareMore, a network model health maintenance organization operating Medicare Advantage plans. In an article in the Journal of the American Medical Association, Sachin Jain, the CEO of CareMore, and his colleagues discussed the early success of the pilot. Based on 479 rides given from from May 2016 to June 2016, average wait times fell by 30%, average per-ride costs fell by 32.4%, composite patient measures yielded an 80.8% satisfaction rate. CareMore also saved $1 million by switching to Lyft.
Lyft Business | Healthcare
Get patients everywhere their care takes them
Organizations across the healthcare ecosystem rely on Lyft’s scale and expertise to provide easy, reliable rides for their patients.
8 of 10 patients prefer Lyft
Patients prefer Lyft to traditional healthcare transportation. Boost patient satisfaction while helping more people get care they need.
Lyft helps curtail no shows
Reduce patient no show rates below the national average. Capture lost revenue from missed medical appointments with reliable rides from Lyft.
Reduce costs by 32% on average
Reduce costs with a more efficient healthcare transportation solution, while gaining visibility into your spend.
Lyft Concierge gives you access to our network of 1.9M+ drivers. Scheduled and on-demand Lyft rides reduce costs, increase efficiency, and improve your patient experience.
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